Order Failures


My order has failed, what should I do?

  • Check the balance of your float for that specific currency to ensure the balance is enough to cover any purchases
  • Wait a further 2 minutes and try again, as long as you were not initially charged in your first attempt
  • Double check our WeGift status page to see if there are any widespread issues with gift card failures and out of stock warnings
  • If you are connected to WeGift via our API, check the error codes in our API docs to find what might be causing the failures


If the order keeps failing and the status page provides no update, please email support@wegift.io